Refund Policy

All Sales Final Policy (No Returns / No Refunds)

All sales are final. We do not accept returns, exchanges, or offer refunds.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or you received the wrong item, contact us within 48 hours of delivery at rayarrusdesignerbrand@gmail.com with:

• Your order number

• Clear photos of the issue

• A brief description of the problem

If approved, we will provide a replacement (if available). No refunds will be issued.

Lost or Stolen Packages

Once your package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package was misdelivered, please contact the carrier first, then email us at rayarrusdesignerbrand@gmail.com so we can assist.

Chargebacks / Payment Disputes

By placing an order, you agree to this policy. If you have an issue with your order, please contact us first so we can help resolve it.